Care Navigator/ Medical Receptionist

The Methodist Church in Britain; Leeds; Sur place; GBP 12 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Induction and ongoing training

Résumé du poste

The Methodist Church in Britain is advertising a part-time Care Navigator and Receptionist position at South Queen Street Medical Centre in Leeds. The role involves being the main contact for patients and visitors, directing them to the right clinician or service, booking appointments and processing repeat prescriptions, and supporting the practice team.

Working five hours a day over five days with alternating morning/afternoon shifts between 8am and 6:30pm, the post requires GCSE English and

Qualifications

• GCSE grade C or above (or grade 4-9) in English and Maths, or equivalent.
• General office skills, including photocopying, scanning and shredding.
• Awareness of data protection and confidentiality requirements.
• Attention to detail, spotting errors quickly.
• Excellent verbal and written communication, adjusting style to different people.

Responsabilités

• Act as the main contact for patients, visitors and healthcare professionals, face-to-face and by telephone.
• Direct patients to the most appropriate clinician or service using approved care navigation protocols.
• Gather non-clinical information to set the appointment pathway, without diagnosing, and escalation of urgent concerns to a clinician.
• Book, amend and cancel appointments on the clinical system.
• Process repeat prescription requests and direct medication queries to the right professional.
• Answer calls, manage the call queue, and pass on patient messages to the right team member.
• Register new patients and update demographic and contact details.
• Deal sensitively with anxious or distressed patients and escalate complaints.
• Use SystmOne to record and update patient information, and carry out searches, data input and monitoring against targets.
• Handle patient information securely under UK GDPR and confidentiality rules.
• Manage post, email and electronic communications, recall patients and support clinical audits.
• Provide general assistance to the practice team and keep reception clean and organised.

Connaissances

Office skills

Data protection

Communication

IT skills

Calm under pressure

Formation

GCSE English & Maths

Outils

SystmOne

Description du poste

This combined care navigator and receptionist post sits at South Queen Street Medical Centre, a training GP practice with around 5,000 patients. The holder is the main contact point for patients and visitors, directing them to the right clinician or service and handling appointments and repeat prescriptions. The hours are five hours a day over five days, alternating weekly morning and afternoon shifts between 8am and 6:30pm, with flexibility and overtime required. Applicants need GCSE English and Maths at grade C or equivalent.

What the job involves

• Act as the main contact for patients, visitors and healthcare professionals, face-to-face and by telephone
• Direct patients to the most appropriate clinician or service using approved care navigation protocols
• Gather non-clinical information to set the appointment pathway, without diagnosing, and escalation urgent concerns to a clinician
• Book, amend and cancel appointments on the clinical system
• Process repeat prescription requests and direct medication queries to the right professional
• Answer calls, manage the call queue, and pass on patient messages to the right team member
• Register new patients and update demographic and contact details
• Deal sensitively with anxious or distressed patients and escalation complaints
• Use SystmOne to record and update patient information, and carry out searches, data input and monitoring against targets
• Handle patient information securely under UK GDPR and confidentiality rules
• Manage post, email and electronic communications, recall patients and support clinical audits
• Provide general assistance to the practice team and keep reception clean and organised

Qualifications

• GCSE grade C or above (or grade 4-9) in English and Maths, or equivalent

Skills & knowledge

• General office skills, including photocopying, scanning and shredding
• Awareness of data protection and confidentiality requirements
• Attention to detail, spotting errors quickly
• Excellent verbal and written communication, adjusting style to different people
• Good IT skills for searches, data input and reporting
• Calm, courteous and effective in a busy environment

Other

• Works independently and as part of a team
• Flexible approach to meet service needs
• Self-motivated and proactive
• Committed to continuing personal development and supporting others to develop

Nice to have

• Experience of working in a medical or primary care setting
• Computer literacy and ability to use GP clinical systems
• Planned, organised approach with the ability to prioritise workload to strict deadlines
• NVQ level 2 or 3 in customer service, health care or a related subject
• Training in administration or clerical duties at NVQ level or above

What’s offered

• Induction and ongoing training, including care navigation and information governance