Patient services & QOF co-ordinator

The Methodist Church in Britain; Sunderland; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

NHS Pension Scheme

Generous annual leave entitlement

Training and professional development

Friendly and supportive environment

Commitment to staff wellbeing

Opportunity to improve communityhealth

Résumé du poste

The University Surgery is seeking a competent GP reception and patient services administrator to join their team in Sunderland. You will manage appointments, handle calls, and guide patients to appropriate services while supporting QOF-related recalls and data tasks.

Strong IT and health records experience are essential, with a focus on confidentiality and efficient administration within a busy primary care setting.

Qualifications

• GCSE (or equivalent) in English and Mathematics.
• Previous GP/primary care/NHS admin experience.
• Experience using SystmOne, EMIS Web, Docman or other clinical systems.
• Experience coordinating patient recall programmes.
• Experience supporting QOF achievement.
• Experience of clinical coding or healthcare administration.

Responsabilités

• Deliver a professional reception and patient services function for patients, visitors and healthcare professionals.
• Manage incoming calls and patient enquiries.
• Book, amend and cancel appointments in line with practice procedures.
• Support patients to the most appropriate healthcare professional or service through care navigation.
• Coordinate QOF recalls and outreach, identifying eligible patients for reviews, screenings, vaccinations and long-term condition management.
• Monitor QOF performance and flag areas needing action.
• Support clinicians to meet QOF targets through administration and data management.
• Ensure clinical coding and patient information are recorded accurately.
• Produce reports and undertake audits as required.
• Maintain patient records, process registration forms, record requests and correspondence.
• Manage electronic workflows and tasks, and support practice projects, enhanced services and quality improvement initiatives.
• Maintain confidentiality and comply with GDPR, NHS and practice policies.

Connaissances

Reception duties

Communication skills

Organisational skills

IT skills

Confidentiality & GDPR knowledge

Teamwork

Formation

GCSE English & Maths

Outils

SystmOne

EMIS Web

Docman

Description du poste

This post sits within The University Surgery, a GP practice, and combines reception and patient services with co-ordinating the practice's QOF work. The core is booking and directing patient contacts, keeping records accurate, and running recall and outreach to meet QOF targets. It involves reporting on performance and working with clinicians and wider practice staff. Clinical system experience is essential, while QOF knowledge is desirable.

What the job involves

• Deliver a professional reception and patient services function for patients, visitors and healthcare professionals
• Manage incoming calls and patient enquiries
• Book, amend and cancel appointments in line with practice procedures
• Support patients to the most appropriate healthcare professional or service through care navigation
• Coordinate QOF recalls and outreach, identifying eligible patients for reviews, screenings, vaccinations and long-term condition management
• Monitor QOF performance and flag areas needing action
• Support clinicians to meet QOF targets through administration and data management
• Ensure clinical coding and patient information are recorded accurately
• Produce reports and undertake audits as required
• Maintain patient records, process registration forms, record requests and correspondence
• Manage electronic workflows and tasks, and support practice projects, enhanced services and quality improvement initiatives
• Maintain confidentiality and comply with GDPR, NHS and practice policies

Qualifications

• GCSE (or equivalent) in English and Mathematics

Experience

• Previous experience in a GP practice, primary care or NHS setting
• Experience using SystmOne, EMIS Web, Docman or other clinical systems
• Experience coordinating patient recall programmes
• Experience supporting QOF achievement
• Experience of clinical coding or healthcare administration

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office applications
• Ability to prioritise workload and work under pressure
• Understanding of confidentiality and data protection requirements
• Ability to work as part of a team and independently

Nice to have

• Previous experience in General Practice or Primary Care
• Knowledge of QOF, recall systems and clinical coding
• Experience using SystmOne or similar clinical systems
• Understanding of NHS services and patient pathways
• Understanding of chronic disease management and recall systems
• Awareness of Information Governance requirements in healthcare
• NVQ Level 2 or 3 in Administration, Customer Service or Business Administration (or equivalent)

What's offered

• NHS Pension Scheme (subject to eligibility)
• Generous annual leave entitlement
• Training and professional development opportunities
• Friendly and supportive working environment
• Commitment to staff wellbeing and work-life balance
• Opportunity to make a difference to the health and wellbeing of the local community