Patient Care Navigator

Menlo Park; St. Georges; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Training from day one

Structured induction

Career progression

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first point of contact, guiding patients to the right service and handling appointments with a patient-focused approach.

No healthcare experience is required; training on systems and processes will be provided. A Monday-Friday pattern with 25.5 hours is typical, and the group supports long-term career development.

Qualifications

• Essential GCSE English and Maths (or equivalent).
• Experience in a customer-facing role.
• Strong communication skills.
• Commitment to delivering excellent service.
• Desirable: Experience within a GP surgery or healthcare setting.
• Desirable: Knowledge of EMIS or patient record systems.
• Desirable: Administration experience.

Responsibilities

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.
• Help ensure patients receive a safe, efficient and positive experience.
• Every day is different, and every interaction matters.

Skills

Customer service

Communication

Organisation

IT literacy

Calm under pressure

Empathy

Willing to learn

Experience in customer-facing role

GCSE English & Maths

Administration

GP/Healthcare experience (Desirable)

Education

GCSE English and Maths

Tools

EMIS

Job description

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first point of contact, guiding patients to the right service and handling appointments with a patient-focused approach.

No healthcare experience is required; training on systems and processes will be provided. A Monday-Friday pattern with 25.5 hours is typical, and the group supports long-term career development.