Patient Co-ordinator, Patchway

Menlo Park Recruitment; West of England; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

NHS Pension

Job summary

Menlo Park Recruitment is helping a large group of GP practices in the South West appoint a Patient Co-ordinator. You’ll be the first point of contact for patients, listening, guiding and helping them access the right service.

The role offers Monday to Friday hours, 20 hours per week, with training provided and opportunities for career development. Experience in customer-facing roles and GCSE English and Maths are desirable.

Qualifications

• Experience in customer-facing roles such as retail, hospitality or reception.
• GCSE English and Maths or equivalent experience.
• Knowledge of EMIS or patient record systems is a plus.
• Experience within a GP surgery or healthcare setting is advantageous.

Responsibilities

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.
• Help ensure patients receive a safe, efficient and positive experience.
• Every day is different, and every interaction matters.

Skills

Customer service

Communication

Organisational skills

Calm under pressure

Telephone skills

Empathy

Education

GCSE English and Maths

Tools

EMIS

Microsoft Office

Job description

£13 - £13 per hour Mon-Fri working week + NHS Pension

Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.

As a Patient Co-ordinator, you’ll be the first person they speak to.

You’ll listen, guide, reassure and help patients access the right healthcare professional or service. It’s a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone’s day.

We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.

If you’re personable, organised, reliable and enjoy helping others, we’d love to hear from you.

Why join this group?

We’re one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.

We’ve invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.

What you can expect:

• Detailed training from day one
• Structured induction and ongoing support
• Weekly one-to-one meetings during probation
• Monday to Friday working
• Supportive team environment
• Opportunities for career progression
• Continuous learning and development

A career, not just a job

Many of our Patient Co-ordinators go on to develop their careers within the organisation.

Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine.

If you’re ambitious and eager to learn, we’ll support your development every step of the way.

What you’ll be doing

As a Patient Co-ordinator, you’ll be at the heart of our patient services team.

You’ll:

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience
• Every day is different, and every interaction matters.

Hours

20 hour post on Monday PM, Wednesday AM, Thursday PM and Friday AM

What we’re looking for

We’re particularly interested in hearing from people with customer service backgrounds in:

• Retail
• Hospitality
• Reception
• Front‑of‑house roles

You’ll be:

• Comfortable speaking with people on the phone
• Compassionate and patient‑focused
• Organised and able to manage multiple tasks
• Comfortable using computers, email and Microsoft Office
• Calm under pressure
• Keen to learn and develop
• GCSE English and Maths (or equivalent experience)
• Experience in a customer‑facing role
• Commitment to delivering excellent service
• Experience within a GP surgery or healthcare setting
• Knowledge of EMIS or patient record systems

What our team says

“No one expects you to know everything when you start. The training and support are fantastic, and there’s always someone willing to help.”

At this group of GP practices, you’ll join a team that genuinely cares about patients and each other.

Ready to make a difference?

If you’re looking for a rewarding role where you can help people every day, learn new skills and build a long‑term career, we’d love to hear from you.

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