Patient Co-ordinator, St Georges

Menlo Park; Weston-super-Mare; On-site; GBP 11,000 - 15,000; Part time

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first friendly voice patients hear, guiding them to the right service with empathy and clear information.

No healthcare experience is required as full training on systems and processes will be provided. The role offers Tuesday to Friday shifts with a 25.5-hour weekly pattern and a supportive team focused on excellent patient service.

Qualifications

• GCSE English and Maths (or equivalent experience).
• Experience in a customer-facing role.
• Strong communication skills.
• Commitment to delivering excellent service.

Responsibilities

• Be the first point of contact for patients and their families.
• Guide patients to access the right healthcare professional or service.
• Support and reassure patients with empathy and clear communication.
• Use computers, email and Microsoft Office to manage tasks and information.
• Maintain organisation and professionalism in a busy GP practice environment.

Skills

Strong communication skills

Customer-facing experience

Phone communication

Multi-tasking

Calm under pressure

Education

GCSE English and Maths (or equivalent experience)

Tools

Microsoft Office

Job description

Patient Co-ordinator, St Georges, Weston-Super-Mare

Progressive GP Group of Practices

Looking for a career that matters?

Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.

As a Patient Co-ordinator, you'll be the first person they speak to.

You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.

No healthcare experience? No problem.

We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.

If you're personable, organised, reliable and enjoy helping others.

Why join this group?

We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.

We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.

What you can expect:

• Detailed training from day one
• Structured induction and ongoing support
• Weekly one-to-one meetings during probation
• Monday – Friday working pattern to include: Monday full day, Wednesday afternoon and Friday full day
• Supportive team environment
• Opportunities for career progression
• Continuous learning and development
• A career, not just a job

Hours

25.5 hours – Monday full day, Wednesday afternoon, Friday full day

What we’re looking for

• You don't need healthcare experience.
• We're particularly interested in hearing from people with customer service backgrounds in:
• Retail
• Hospitality
• Customer service
• Reception
• Contact centres
• Front-of-house roles

You’ll be:

• A confident communicator
• Comfortable speaking with people on the phone
• Compassionate and patient-focused
• Organised and able to manage multiple tasks
• Comfortable using computers, email and Microsoft Office
• Calm under pressure
• Keen to learn and develop

Essential

• GCSE English and Maths (or equivalent experience)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service

Desirable

• Experience within a GP surgery or healthcare setting
• Knowledge of EMIS or patient record systems
• Administration experience

What our team says

“No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help.”

At this group of GP practices, you’ll join a team that genuinely cares about patients and each other.

Ready to make a difference?

***PLEASE NOTE, this is not a VISA sponsoring employer. Applicants are required to be eligible to work in the UK for the long term. (5 years+)

Kirsty Morris