Patient Access Navigator

Confidential; Weston-super-Mare; On-site; GBP 14,000 - 21,000; Part time

Job summary

Progressive GP Group of Practices in Weston-Super-Mare is seeking a Patient Co-ordinator to be the first point of contact for patients, guiding them to the right service and ensuring a warm, efficient experience. Training starts on day one with structured induction and ongoing support within a team that values development.

You’ll join a large, forward-thinking GP group caring for thousands of patients across multiple sites in the South West, with a clear path for progression and ongoing

Qualifications

• GCSE English and Maths (or equivalent).
• Experience in a customer-facing role is preferred.
• Excellent communication and organisational skills are essential.

Responsibilities

• Be the first point of contact for patients at the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Create and maintain accurate patient records.

Skills

Confident communicator

Strong communication skills

Organised and able to manage multiple

Calm under pressure

Comfortable using computers

Keen to learn and develop

Customer service

Education

GCSE English and Maths

Tools

EMIS

Microsoft Office

Job description

Progressive GP Group of Practices in Weston-Super-Mare is seeking a Patient Co-ordinator to be the first point of contact for patients, guiding them to the right service and ensuring a warm, efficient experience. Training starts on day one with structured induction and ongoing support within a team that values development.

You’ll join a large, forward-thinking GP group caring for thousands of patients across multiple sites in the South West, with a clear path for progression and ongoing