Patient Care Navigator

Menlo Park; West of England; On-site; GBP 1,515,000 - 1,791,000; Part time

Job summary

Progressive GP Group of Practices in Patchway is seeking a Patient Co-ordinator to be the first point of contact for patients. You will guide and support patients to access the right healthcare service and manage appointment requests, delivering excellent service both over the phone and in person.

This part-time role offers detailed training, structured induction, and ongoing support within a large, forward-thinking GP group across Bristol, North Somerset and South Gloucestershire.

Qualifications

• GCSE English and Maths (or equivalent)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service

Responsibilities

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience
• Every day is different, and every interaction matters.

Skills

Customer service

Communication

Organisational skills

Computer literacy

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

Progressive GP Group of Practices in Patchway is seeking a Patient Co-ordinator to be the first point of contact for patients. You will guide and support patients to access the right healthcare service and manage appointment requests, delivering excellent service both over the phone and in person.

This part-time role offers detailed training, structured induction, and ongoing support within a large, forward-thinking GP group across Bristol, North Somerset and South Gloucestershire.