Patient Care Coordinator & Frontline Scheduler

Mendip Vale Medical Group; Weston-super-Mare; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is seeking a Patient Co-ordinator to guide patients to the right service and staff, ensuring courteous, efficient access to care. You will support the Patient Services Manager, manage a busy telephone hub, and handle appointments with accuracy and compliance across multiple sites in the region.

The role emphasizes high-quality patient-focused support, proactive communication between patients and clinicians, and robust record-keeping aligned with information governance

Qualifications

• Experience handling patient queries by phone and in person.
• Proficient in creating and updating patient records with accuracy.
• Ability to prioritise tasks and manage time effectively.

Responsibilities

• Assist and direct patients to services or staff.
• Handle telephone hub and appointment bookings.
• Create new patient records and maintain files.
• Scan letters, update changes of address and forms as required.
• Ensure information governance and GDPR compliance in records.

Skills

Telephone etiquette

Appointment scheduling

Record management

Tools

Computerised system

Job description

Mendip Vale Medical Group is seeking a Patient Co-ordinator to guide patients to the right service and staff, ensuring courteous, efficient access to care. You will support the Patient Services Manager, manage a busy telephone hub, and handle appointments with accuracy and compliance across multiple sites in the region.

The role emphasizes high-quality patient-focused support, proactive communication between patients and clinicians, and robust record-keeping aligned with information governance