Patient Co-ordinator

Mendip Vale Medical Group; Weston-super-Mare; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is seeking a Patient Co-ordinator to guide patients to the right service and staff, ensuring courteous, efficient access to care. You will support the Patient Services Manager, manage a busy telephone hub, and handle appointments with accuracy and compliance across multiple sites in the region.

The role emphasizes high-quality patient-focused support, proactive communication between patients and clinicians, and robust record-keeping aligned with information governance

Qualifications

• Experience handling patient queries by phone and in person.
• Proficient in creating and updating patient records with accuracy.
• Ability to prioritise tasks and manage time effectively.

Responsibilities

• Assist and direct patients to services or staff.
• Handle telephone hub and appointment bookings.
• Create new patient records and maintain files.
• Scan letters, update changes of address and forms as required.
• Ensure information governance and GDPR compliance in records.

Skills

Telephone etiquette

Appointment scheduling

Record management

Tools

Computerised system

Job description

As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way., Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.,

• To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
• Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completion of tasks as appropriate.
• Creation of new patient records.
• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.

Mendip Vale Medical Group are looking for a Patient Co-ordinator to join our team, MVMG is now one of the region's largest primary care organisations, providing high-quality healthcare to approximately 90,000 patients across 11 practice sites spanning Bristol, North Somerset, South Gloucestershire, and Bath, Swindon and Wiltshire (BSW)., As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.

£25,224 to £25,713 a year Actual salary will be pro rata based on agreed working hours.