Patient Care Coordinator - Busy Clinic Ops

Specsavers; Flint; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Salary from £12.91/hour

Full Time 38.75 hours/week

Pension scheme with employer contrib.

Specsavers Perks

WeCare support

Headspace subscription

Eyecare & hearcare discounts

Birthday day off

Enhanced family leave & sick pay

Job summary

Specsavers in Flint is seeking a Clinical Coordinator to support day-to-day clinic operations, ensuring patients are seen promptly and with a high level of service. You will coordinate appointments, handle enquiries, assist clinicians with admin, and help maintain accurate records, contributing to a smooth, patient‑focused experience.

The role offers full-time hours, comprehensive training, pension enrollment, employee discounts, WeCare support, Headspace access, eyecare/hearcare benefits,

Qualifications

• Previous experience in a customer-facing role, ideally within healthcare, optical, audiology, retail, or hospitality.
• Experience coordinating appointments, schedules, or diaries in a busy environment.
• Ability to handle enquiries in person, by phone, and via email.
• Experience working in a fast-paced environment and prioritising multiple tasks.

Responsibilities

• Coordinating patient appointments and clinic schedules.
• Delivering excellent customer service to patients and visitors.
• Managing patient enquiries in person, by phone, and via email.
• Supporting clinicians with administrative and operational tasks.
• Maintaining accurate patient records and documentation.
• Monitoring appointment availability and clinic capacity.
• Liaising with colleagues and external providers to support patient care.
• Ensuring confidentiality and health and safety standards.
• Supporting the smooth day-to-day running of the clinic.
• Helping to improve the patient experience and clinic performance.

Skills

Customer service

Communication

Organisation

Attention to detail

Job description

Specsavers in Flint is seeking a Clinical Coordinator to support day-to-day clinic operations, ensuring patients are seen promptly and with a high level of service. You will coordinate appointments, handle enquiries, assist clinicians with admin, and help maintain accurate records, contributing to a smooth, patient‑focused experience.

The role offers full-time hours, comprehensive training, pension enrollment, employee discounts, WeCare support, Headspace access, eyecare/hearcare benefits,