Clinic Coordinator: Service & IT Ops Champion

Specsavers; Staines-upon-Thames; Remote; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Job summary

Specsavers in Staines-upon-Thames is seeking a Clinic Coordinator who is organised, proactive and passionate about delivering excellent customer service. No admin experience required; you’ll create an outstanding service and environment for customers and the team, with strong IT skills, great timekeeping and confident communication.

This full-time role (40 hours/week, includes weekends) involves helping customers, managing stock and admin tasks, using IT systems, and supporting hearing care

Qualifications

• No prior admin experience required; be prepared to create an outstanding service and environment for customers and team.
• Great organisational and IT skills, superb time keeping, professional and friendly approach.
• Confident in communicating at all levels.

Responsibilities

• Learn customer needs and proactively approach customers to offer assistance.
• Provide information on wearing and caring for hearing aids and aftercare guidance.
• Utilise IT systems and run reports; undertake banking duties.
• Order stock and perform stock checks; adhere to Specsavers Customer Service Standards.
• Develop skills and product knowledge to improve service quality.

Skills

Customer service

IT skills

Time management

Communication

Job description

Specsavers in Staines-upon-Thames is seeking a Clinic Coordinator who is organised, proactive and passionate about delivering excellent customer service. No admin experience required; you’ll create an outstanding service and environment for customers and the team, with strong IT skills, great timekeeping and confident communication.

This full-time role (40 hours/week, includes weekends) involves helping customers, managing stock and admin tasks, using IT systems, and supporting hearing care