Clinic Coordinator

Specsavers; Staines-upon-Thames; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Job summary

Specsavers in Staines-upon-Thames is seeking a Clinic Coordinator who is organised, proactive and passionate about delivering excellent customer service. No admin experience required; you’ll create an outstanding service and environment for customers and the team, with strong IT skills, great timekeeping and confident communication.

This full-time role (40 hours/week, includes weekends) involves helping customers, managing stock and admin tasks, using IT systems, and supporting hearing care

Qualifications

• No prior admin experience required; be prepared to create an outstanding service and environment for customers and team.
• Great organisational and IT skills, superb time keeping, professional and friendly approach.
• Confident in communicating at all levels.

Responsibilities

• Learn customer needs and proactively approach customers to offer assistance.
• Provide information on wearing and caring for hearing aids and aftercare guidance.
• Utilise IT systems and run reports; undertake banking duties.
• Order stock and perform stock checks; adhere to Specsavers Customer Service Standards.
• Develop skills and product knowledge to improve service quality.

Skills

Customer service

IT skills

Time management

Communication

Job description

Clinic Coordinator - Staines Specsavers

So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Clinic Coordinator in Specsavers, you don't need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Our Store

Located in Staines, we’re excited to welcome a new Clinic Coordinator to our friendly and professional team!

What's on offer?

• Full time hours - 40 hours per week including weekend working
• Hourly rate up to £12.91 per hour
• Extra day off on your birthday
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

If you're ready and raring to join our team and drive our practice forward, we can't wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so.