Clinic Coordinator

Sunblink; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Private health insurance

Level 2 Dispensing Assistant Qualification training

Job summary

A healthcare agency is seeking a Clinic Coordinator to manage the reception and patient experience. The ideal candidate should have at least two years of clinical customer-facing experience, excellent communication skills, and strong administrative abilities. Responsibilities include coordinating patient appointments, liaising with clinical staff, and maintaining clinic presentation. The role offers 28 days of holiday, private health insurance, and extensive training including a Level 2 Dispensing Assistant Qualification.

Qualifications

• Minimum 2 years' experience in a clinical customer-facing role.
• Excellent verbal and written communication skills.
• Strong administrative and clerical experience with computers.
• Exceptional organisational ability and time management; comfortable meeting strict deadlines.
• Ability to prioritise and multi-task in a high-pressure clinical environment.
• Self-motivated and proactive with willingness to take on responsibility.

Responsibilities

• Meet and greet patients, ensuring their needs are fully met.
• Coordinate and manage complex clinical diaries.
• Act as the initial point of contact for all patients and vendors.
• Manage all patient administration tasks.
• Maintain clinic presentation and assist patients.
• Dispense eye drops (training provided, Level 2 Dispensing Assistant qualification).
• Take payments and process refunds across multiple database systems.
• Manage patient administration: scanning, booking, templates, records, legal documents.
• Gather patient feedback via questionnaires and electronic methods.
• Maintain clinic presentation and assist patients with access needs.
• Run visiting surgeons' clinics including bookings and payments.

Skills

Clinical customer-facing experience

Verbal and written communication skills

Administrative and clerical experience

Organisational ability

Time management

Problem-solving skills

Proactiveness

Ability to work under pressure

Self-motivated

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Database systems

Email

Job description

We're looking for an exceptional Clinic Coordinator to be the heartbeat of our client's Reception. This role would suit someone who thrives in a fast-paced environment, genuinely cares about patients, and keeps everything running seamlessly.

Based at the reception desks in the main waiting area and surgical waiting area, you'll be the first and last face patients see. You'll coordinate patients, clinicians and nurses, ensuring every visit runs smoothly from arrival to departure. This role demands calm under pressure, sharp multi-tasking, and a genuinely caring approach to patient experience.

DAY-TO-DAY DUTIES

• Meet and greet patients, ensuring their needs are fully met throughout their visit
• Coordinate and manage multiple complex clinical diaries across a team of optometrists and surgeons
• Liaise with clinical and nursing staff and Patient Care Coordinators for seamless patient journeys
• Act as the initial point of contact for all patients, daily vendors, visiting clinicians and contractors
• Coordinate surgical suite logistics including patient transport and post-operative eye drop administration
• Dispense eye drops (full training provided, including a Level 2 Dispensing Assistant Qualification)
• Take payments and process refunds across multiple database systems
• Manage all patient administration: scanning, booking, preparing templates, updating records and legal documents
• Gather patient feedback via questionnaires, testimonials and electronic methods
• Maintain immaculate clinic presentation and assist less able patients with access and individual needs
• Run visiting surgeons' clinics including bookings, payments and enquiry handling
• Opening and closing of the premises

SKILLS AND EXPERIENCE

• Minimum 2 years' experience in a clinical customer-facing role
• Excellent verbal and written communication skills
• Strong administrative and clerical experience with computers, including Word, Excel, email and databases
• Exceptional organisational ability and time management; comfortable working to strict deadlines
• Ability to prioritise and multi-task in a high-pressure clinical environment
• Strong problem-solving skills with the ability to handle challenging situations calmly and with initiative
• Self-motivated and proactive, with an openness to take on greater responsibility
• Post-secondary education is advantageous but not essential

WORKING PATTERN

42 hours per week including a 1-hour lunch break.

Shifts typically run: 06:30–15:00 / 08:00–16:30 / 09:00–17:30 / 09:30–18:00 / 12:00–20:30

You'll work on a rota basis, with occasional Saturday working. When Saturday work is required, you'll be given at least 7 days' notice and a day off in lieu during the week.

WHAT WE OFFER

• 28 days holiday
• Private health insurance
• Level 2 Dispensing Assistant Qualification (full training provided)

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.