Clinical Coordinator — Patient Experience Lead

Specsavers; Dunfermline; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with employer contrib.

Specsavers Perks

WeCare employee support service

Headspace app subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Sick pay

Excellent access to public transport

Job summary

Specsavers in Dunfermline, Scotland, is seeking a Clinical Coordinator to support the day-to-day operation of the clinic and ensure patients are seen promptly and efficiently.

You will be the first point of contact, delivering excellent customer service, and helping maintain a smooth, well-organised visit for every patient, with training provided to develop product knowledge and people management skills.

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in optics or Audiology business.
• Basic knowledge/experience of optical and/or Audiology terminology.

Responsibilities

• Support the day-to-day operation of the clinic and ensure patients are seen promptly and efficiently.
• Be the first point of contact for patients, delivering exceptional customer service.
• Contribute to a positive and professional experience for every customer.

Skills

Customer service

Optics

Audiology

Job description

Specsavers in Dunfermline, Scotland, is seeking a Clinical Coordinator to support the day-to-day operation of the clinic and ensure patients are seen promptly and efficiently.

You will be the first point of contact, delivering excellent customer service, and helping maintain a smooth, well-organised visit for every patient, with training provided to develop product knowledge and people management skills.