Clinic Operations & Patient Care Coordinator

Specsavers; Flint; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme - auto-enrolment

Specsavers Perks portal

WeCare employee support service

Headspace app subscription

Eyecare and hearcare discounts

Birthday leave

Enhanced family leave

Sick pay

Good public transport access

Job summary

Specsavers is seeking a Clinical Coordinator to support the daily operation of the clinic and ensure patients are seen promptly and efficiently. You will help maintain a smooth, well-organised visit experience and provide exceptional customer service as the first point of contact for many patients.

We offer thorough training and development to enhance product knowledge and people management skills, with a strong emphasis on a positive, professional patient journey.

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in Optics or Audiology is preferred but not essential.

Responsibilities

• Act as the first point of contact for patients and ensure appointments run promptly.
• Support day-to-day clinic operations and maintain a well-organised visit experience.
• Deliver high-quality customer service and contribute to a positive, professional environment.

Skills

Customer service experience

Fast-paced environment

Job description

Specsavers is seeking a Clinical Coordinator to support the daily operation of the clinic and ensure patients are seen promptly and efficiently. You will help maintain a smooth, well-organised visit experience and provide exceptional customer service as the first point of contact for many patients.

We offer thorough training and development to enhance product knowledge and people management skills, with a strong emphasis on a positive, professional patient journey.