Patient Care Concierge & Front Desk Admin

Healing Health Centre; East Lindsey; On-site; GBP 20,000 - 26,000; Full time

Job summary

Healing Health Centre in East Lindsey is seeking a friendly, organised receptionist to be the first point of contact for patients and visitors, delivering excellent customer service and administrative support.

You will handle calls, in-person and electronic enquiries, book and amend appointments, process referrals and prescriptions, and help patients access services with a welcoming, efficient approach. You will work with our team to maintain high-quality care.

Qualifications

• Experience in customer-facing roles is desirable.
• Able to manage busy reception areas with calm and courtesy.
• Strong verbal and written communication skills.

Responsibilities

• Front-desk reception for patients and visitors, handling queries by phone, in person, and electronically.
• Book, edit and cancel appointments and recalls; manage referrals and prescription requests.
• Register new patients and maintain accurate records in the practice system.
• Process paper and electronic correspondence, filing, and basic clerical tasks and data entry.

Skills

Customer service

Administrative support

Communication

Attention to detail

Empathy

Job description

Healing Health Centre in East Lindsey is seeking a friendly, organised receptionist to be the first point of contact for patients and visitors, delivering excellent customer service and administrative support.

You will handle calls, in-person and electronic enquiries, book and amend appointments, process referrals and prescriptions, and help patients access services with a welcoming, efficient approach. You will work with our team to maintain high-quality care.