Patient Experience Coordinator - Health Centre

NHS Jobs; South Brent; In loco; GBP 18.000 - 21.000; Tempo pieno

Descrizione del lavoro

NHS Jobs at Health Centre is seeking a friendly receptionist to be the face of our practice, welcoming patients and visitors and helping keep the front desk running smoothly. Excellent communication and a courteous manner are essential as you handle enquiries, bookings and routine admin tasks.

Key duties include identifying patient needs, booking appointments, handling telephone requests, maintaining confidentiality, and supporting clinicians and management to ensure a high standard of patient

Mansioni

• Identify patient needs and bring them to the attention of the correct clinician
• Receive patients and handle their enquiries
• Deal with incoming calls and general admin
• Book appointments
• Action tasks and requests of clinicians and management
• Keep the reception area tidy and well-organised
• Process telephone requests in a courteous, pleasant and professional manner
• Carry out other duties as requested by the team

Descrizione del lavoro

NHS Jobs at Health Centre is seeking a friendly receptionist to be the face of our practice, welcoming patients and visitors and helping keep the front desk running smoothly. Excellent communication and a courteous manner are essential as you handle enquiries, bookings and routine admin tasks.

Key duties include identifying patient needs, booking appointments, handling telephone requests, maintaining confidentiality, and supporting clinicians and management to ensure a high standard of patient