Patient-Focused Reception & Admin Assistant

Lincolnshire Partnership NHS Foundation Trust; Boston; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Lincolnshire Partnership NHS Foundation Trust is seeking a Receptionist to provide a welcoming, efficient front desk service for visitors, service users and staff. You will handle calls, messages, room bookings and basic administration, while upholding confidentiality and patient care.

The role requires competence with IT systems (email, SHARON, clinical systems, Datix) and the ability to adapt to a busy environment. A valid right to work in the UK and relevant qualifications are essential.

Formación

• GCSE English Grade C or above.
• NVQ 2 or equivalent.
• Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Responsabilidades

• Provide a welcoming and professional reception to the service and to ensure telephone and personal enquiries are dealt with promptly and confidentially.
• Take or relay accurate messages, deal with incoming/outgoing post, photocopying, room bookings and dissemination of information.
• Communicate sensitively with individuals, maintaining confidentiality and professionalism.
• Answer daily queries and calls, including non-routine and potentially distressing information, seeking further information/support when required.
• Ensure patient and staff confidentiality in line with Trust policies and national guidance.
• Manage workload under supervision and perform routine admin tasks to support site teams.
• Maintain knowledge of electronic systems (email, SHARON, clinical systems, Datix) and update them accurately.

Conocimientos

Communication skills

Organisational skills

Telephone manner

Time management

Attention to detail

Educación

GCSE English C or above

NVQ II or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Electronic diary management

SharePoint

Descripción del empleo

Lincolnshire Partnership NHS Foundation Trust is seeking a Receptionist to provide a welcoming, efficient front desk service for visitors, service users and staff. You will handle calls, messages, room bookings and basic administration, while upholding confidentiality and patient care.

The role requires competence with IT systems (email, SHARON, clinical systems, Datix) and the ability to adapt to a busy environment. A valid right to work in the UK and relevant qualifications are essential.