Healthcare Receptionist & Patient Experience Lead

Healing Health Centre; Grimsby; On-site; GBP 18,000 - 22,000; Full time

Job summary

Healing Health Centre is seeking a friendly receptionist to be the first point of contact for patients and visitors. You will handle appointments, enquiries, and basic administrative tasks to ensure a smooth patient experience.

The role requires good communication, organisational skills, and a compassionate approach within a busy GP practice setting. Training will be provided for our systems and processes.

Qualifications

• Experience working in a care setting or GP reception is preferred.
• Good communication, attention to detail and a caring approach are essential.
• Proficiency with basic computer tasks and patient records is required.

Responsibilities

• Reception and general admin duties, greeting patients and handling enquiries.
• Manage appointment bookings, referrals, and telephone/face-to-face enquiries.
• Register new patients and maintain accurate records and filing.
• Support the practice team with clerical tasks and data entry.

Skills

Experience in care sector

GP receptionist experience

SystmOne familiarity

Driving licence

Excellent communication

Typing skills

Education

GCSE English & Maths A-C / NVQ level 2

Business/admin or customer service qualification

Tools

SystmOne

Job description

Healing Health Centre is seeking a friendly receptionist to be the first point of contact for patients and visitors. You will handle appointments, enquiries, and basic administrative tasks to ensure a smooth patient experience.

The role requires good communication, organisational skills, and a compassionate approach within a busy GP practice setting. Training will be provided for our systems and processes.