Patient Concierge & Appointment Coordinator

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a Receptionist to deliver a high quality front desk service for patients attending outpatient clinics. You will greet patients, handle inquiries, and manage the appointments system using CaMIS in a fast-paced NHS environment.

The ideal candidate will have strong customer care skills, good numeracy and literacy, and the ability to work as part of a busy team. Training and development are offered.

Qualifications

• GCSE Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience
• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Responsibilities

• Greet patients and arrange their appointments as instructed by clinical staff.
• Deal with a wide range of enquiries face-to-face and by telephone.
• Use CaMIS to obtain and update patient information.

Skills

Communication skills

Interpersonal skills

Clerical processes

Word processing

Education

GCSE Maths & English (A-C/4-9) or Functional Skills Level 2

NVQ 2 in Business Administration

Tools

Office Suite

Outlook

Word

Excel

PowerPoint

Email

Internet

Job description

South Tees Hospitals NHS Foundation Trust is seeking a Receptionist to deliver a high quality front desk service for patients attending outpatient clinics. You will greet patients, handle inquiries, and manage the appointments system using CaMIS in a fast-paced NHS environment.

The ideal candidate will have strong customer care skills, good numeracy and literacy, and the ability to work as part of a busy team. Training and development are offered.