Healthcare Front Desk & Admin Coordinator

NHS Jobs; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an administrative professional to act as the first point of contact for patients and visitors on site. You will manage calls, emails and referrals, book interpreters, coordinate rooms and rotations, and ensure accurate record-keeping in SystmOne while maintaining high standards of confidentiality and service delivery.

The role requires handling a diverse workload, following agreed protocols, and supporting health and safety,

Responsibilities

• First point of contact on site for patients and visitors, checking in and signposting.
• Handling calls, emails and other contacts to coordinate care per agreed protocols.
• Identify when referral to a clinician is required and escalate accordingly.
• Progress follow-up actions from communications.
• Perform administrative tasks in SystmOne, including scanning patient records and updating information.
• Book interpreters and follow up bookings as requested.
• Coordinate rotas, room bookings and SMS communications.
• Record all contact in SystmOne per policies.
• Adhere to health & safety processes and contribute to safeguarding and governance.
• Maintain confidentiality and adapt communication to diverse needs.

Job description

East of England Community Health and Care NHS Trust is seeking an administrative professional to act as the first point of contact for patients and visitors on site. You will manage calls, emails and referrals, book interpreters, coordinate rooms and rotations, and ensure accurate record-keeping in SystmOne while maintaining high standards of confidentiality and service delivery.

The role requires handling a diverse workload, following agreed protocols, and supporting health and safety,