Receptionist / Administrator

NHS Jobs; South Brent; On-site; GBP 18,000 - 21,000; Full time

Job summary

NHS Jobs at Health Centre is seeking a friendly receptionist to be the face of our practice, welcoming patients and visitors and helping keep the front desk running smoothly. Excellent communication and a courteous manner are essential as you handle enquiries, bookings and routine admin tasks.

Key duties include identifying patient needs, booking appointments, handling telephone requests, maintaining confidentiality, and supporting clinicians and management to ensure a high standard of patient

Responsibilities

• Identify patient needs and bring them to the attention of the correct clinician
• Receive patients and handle their enquiries
• Deal with incoming calls and general admin
• Book appointments
• Action tasks and requests of clinicians and management
• Keep the reception area tidy and well-organised
• Process telephone requests in a courteous, pleasant and professional manner
• Carry out other duties as requested by the team

Job description

This role is the face of the Health Centre to patients and other visitors so candidates should be friendly, presentable and willing to contribute as a team player to the smooth running of the practice. Duties will include the following:

• 1. Identifying patients' problems and bringing them to the attentions of the correct clinician.
• 2. Receiving patients and handling their enquiries
• 3. Dealing with incoming calls and admin
• 4. Booking appointments
• 5. Actioning tasks and requests of clinicians and management
• 6. Keeping the reception area tidy and well-organised
• 7. Process all telephone requests in a courteous, pleasant and professional manner
• 8. Various other duties as requested.

Excellent communication skills and a full understanding of procedures are a key part of the role and this extends to recognising patient need for alternative methods of communication and to respond accordingly. Patient confidentiality is paramount and protocols are expected to be understood and maintained. The candidate will need to develop a thorough knowledge of all policies and procedures. The post-holder will be expected to strive to maintain the excellent reputation and smooth-running of the practice and to develop their skills to keep pace with practice progression.