Patient Care Call Handler & Scheduler (Crawley)

Confidential; Crawley; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential in Crawley is seeking a friendly Call Handler to join a busy healthcare team. You will be the first point of contact for patients, ensuring appointments are scheduled efficiently and service remains patient-centric.

Responsibilities include taking calls, updating records, and liaising with clinicians to maintain smooth clinic operations with a professional, caring approach.

Qualifications

• Experience in call handling, customer service or administration.
• Excellent communication and telephone manner.
• Strong organisational and time management skills.
• Empathetic and patient-focused approach.

Responsibilities

• Answering incoming calls from patients in a professional and compassionate manner.
• Scheduling, amending, and cancelling appointments.
• Handling patient enquiries and providing accurate information.
• Updating patient records and maintaining data accuracy.
• Liaising with healthcare professionals to ensure smooth service delivery.
• Managing a high volume of calls while maintaining excellent customer service standards.

Skills

Call handling

Customer service

Administration

Communication

Time management

Empathy

Tools

Appointment booking systems

IT skills

Job description

Confidential in Crawley is seeking a friendly Call Handler to join a busy healthcare team. You will be the first point of contact for patients, ensuring appointments are scheduled efficiently and service remains patient-centric.

Responsibilities include taking calls, updating records, and liaising with clinicians to maintain smooth clinic operations with a professional, caring approach.