Patient Care & Appointment Coordinator – Crawley

First Recruitment Services Ltd.; Crawley; On-site; GBP 14,000 - 21,000; Full time

Job summary

First Recruitment Services Ltd. in Crawley is seeking a friendly Call Handler to join a busy healthcare team.

You will be the first point of contact for patients, handling calls, booking and updating appointments, and providing accurate information with a patient-focused approach. You'll need excellent communication, a calm manner in a fast-paced environment, good IT skills, and experience with appointment systems.

Qualifications

• Experience in call handling, customer service or administration.
• Excellent communication and telephone manner.
• Strong organisational and time management skills.
• Ability to remain calm and professional in a busy environment.
• Good IT skills; experience using appointment booking systems is desirable.
• Empathetic and patient-focused approach.

Responsibilities

• Answering incoming calls from patients in a professional and compassionate manner.
• Scheduling, amending, and cancelling appointments.
• Handling patient enquiries and providing accurate information.
• Updating patient records and maintaining data accuracy.
• Liaising with healthcare professionals and colleagues to ensure smooth service delivery.
• Managing a high volume of calls while maintaining excellent customer service standards.

Skills

Communication

Time management

Empathy

Telephone manner

Data accuracy

IT skills

Tools

Appointment systems

Job description

First Recruitment Services Ltd. in Crawley is seeking a friendly Call Handler to join a busy healthcare team.

You will be the first point of contact for patients, handling calls, booking and updating appointments, and providing accurate information with a patient-focused approach. You'll need excellent communication, a calm manner in a fast-paced environment, good IT skills, and experience with appointment systems.