NHS 111 Health Advisor: Flexible, Rewarding Call Handling

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Pension

Free parking

35 days annual leave

Wellbeing hub

Discounts

Job summary

South East Coast Ambulance Service NHS Foundation Trust in Crawley is seeking an NHS 111 Health Advisor (Call Handler) for a part-time, permanent role. You are the first point of contact for callers, providing guidance and triage using NHS Pathways.

We offer thorough 9-week training, career development, NHS pension, 35 days leave, free parking and a supportive team. GCSE Maths and English (or equivalent) at Grade C+ are required.

Qualifications

• Clear communication and empathy when handling diverse callers.
• Ability to stay calm and perform under pressure in urgent situations.
• Fast and accurate typing skills to document calls.

Responsibilities

• Answer NHS 111 calls and provide guidance.
• Assess caller needs and triage using NHS Pathways.
• Support patients with advice and direct to appropriate services.

Skills

Communication skills

Empathy

Typing speed

Teamwork

Resilience

Education

GCSE Maths and English

Tools

NHS Pathways

Job description

South East Coast Ambulance Service NHS Foundation Trust in Crawley is seeking an NHS 111 Health Advisor (Call Handler) for a part-time, permanent role. You are the first point of contact for callers, providing guidance and triage using NHS Pathways.

We offer thorough 9-week training, career development, NHS pension, 35 days leave, free parking and a supportive team. GCSE Maths and English (or equivalent) at Grade C+ are required.