Call Handler

Blue Arrow; Swadlincote; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible shifts

Healthcare experience

Job summary

Blue Arrow in Swadlincote is recruiting for a Call Handler to join its healthcare bookings team. You will make outbound calls to patients awaiting appointments, book appointments, and handle inquiries via phone and digital channels while maintaining accurate records.

You will provide a friendly, empathetic service, support a smooth patient journey, and work across flexible daytime shifts (8am-6pm) with no cold calling. This role offers hands-on healthcare customer service experience.

Qualifications

• Good verbal and written communication skills.
• Basic computer literacy and keyboard skills.
• Microsoft Office (Word & Excel) knowledge.
• Strong listening and problem-solving skills.
• Basic Maths and English skills.

Responsibilities

• Make outbound warm calls to patients awaiting appointments.
• Book patients into appointments and ensure a smooth journey.
• Handle customer queries via telephone, digital channels and admin tasks.
• Provide a professional, friendly and empathetic service at all times.
• Take ownership of customer enquiries and resolve issues efficiently.
• Accurately updating and maintaining customer records and data.
• Work closely with colleagues to deliver outstanding service.

Skills

Verbal and written communication

Basic computer literacy

Microsoft Word & Excel

Listening and problem-solving

Data entry

Team player

Job description

Call Handler

Swadlincote | £12.96 per hour | Flexible Monday-Friday Day Shifts

Available shift patterns between the hours of 8am till 6pm you can work 8am till 4.30pm/ 8.30am till 5pm 9am till 5.30pm to 9.30am till 6pm - Simply choose the shift pattern that works best for you

Join a Company That Puts Patients First

Are you passionate about helping people and delivering excellent customer service?

We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.

If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.

What You'll Be Doing

• Making outbound calls to patients awaiting appointments (these are warm calls only; no cold calling involved)
• Booking patients into appointments and ensuring a smooth customer journey
• Handling customer queries via telephone, digital channels, and administrative tasks
• Providing a professional, friendly, and empathetic service at all times
• Taking ownership of customer enquiries and resolving issues efficiently
• Accurately updating and maintaining customer records and data
• Working closely with colleagues to deliver exceptional service standards

What We're Looking For

• Customer-focused and passionate about helping others
• Confident communicators with an excellent telephone manner
• Empathetic, patient, and professional
• Organised and able to manage multiple tasks effectively
• Comfortable using multiple computer systems
• Positive, reliable, and a strong team player
• Adaptable and eager to learn new skills

Skills & Experience

Essential:

• Good verbal and written communication skills
• Basic computer literacy and keyboard skills
• Good working knowledge of Microsoft Office (Word & Excel)
• Strong listening and problem-solving skills
• Basic Maths and English skills

Desirable:

• Previous customer service experience, either over the phone or face-to-face
• Experience within a contact centre, bookings, administration, or healthcare environment

No formal qualifications are required.

Why Apply?

• No cold calling
• Flexible daytime working hours
• Supportive and friendly team environment
• Opportunity to develop valuable customer service and healthcare experience
• Immediate opportunities available
• Be part of an organisation making a real difference to patients' lives

All applications will be reviewed against the requirements of the role, and suitable candidates will be contacted for an initial screening call within 48 business hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to creating opportunities for everyone.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people