Patient Services Admin & Scheduling Specialist

NHS Jobs; Guildford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk at base

My Reward Hub access

Wages on demand

Wellbeing support and career coaching

Learning & development opportunities

Job summary

HCRG Care Group in Guildford is seeking a diligent Business Support Administrator to handle first-line contact with patients and professionals via phone, email, and post. You will screen referrals, book appointments, and support a wide range of office tasks to keep Surrey Childrens Community Services efficient and patient-centered.

Based in Guildford, the role runs 9am–5pm, Monday to Friday, with opportunities for development through our Learning Enterprise.

Qualifications

• Good general education to GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer services skills and accurate keyboard skills.
• Proficiency with Microsoft Office packages including Outlook, Word and Excel.

Responsibilities

• Answer and direct calls, emails and letters with a helpful, timely response.
• Screen and triage referrals into SPA following clear protocols.
• Manage referrals, signpost to services, and support appointments.
• Perform data cleansing, booking/rescheduling and minute taking as needed.
• Support safeguarding processes and coordinate meetings as required.
• Provide flexible support to meet service priorities.

Skills

Administrative experience

Customer service

Keyboard skills

Microsoft Office

Teamwork

Organisation

Education

GCSE level education, including Maths and English

Tools

Microsoft Office (Outlook)

Word

Excel

Outlook

Job description

HCRG Care Group in Guildford is seeking a diligent Business Support Administrator to handle first-line contact with patients and professionals via phone, email, and post. You will screen referrals, book appointments, and support a wide range of office tasks to keep Surrey Childrens Community Services efficient and patient-centered.

Based in Guildford, the role runs 9am–5pm, Monday to Friday, with opportunities for development through our Learning Enterprise.