Patient Access Navigator — Friendly Appointment Coordinator

Medical Imaging Partnership; Crawley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Enhanced pension (salary sacrifice)

35 days leave (incl. bank holidays)

Enhanced maternity/paternity leave

Life assurance

Employee Assistance Programme

Learning and development opportunities

Career progression

Job summary

Medical Imaging Partnership is seeking a dedicated Patient Services Coordinator / Call Handler to be the friendly voice for patients in Crawley. You’ll answer enquiries by phone and email, schedule diagnostic appointments, review referrals, and guide patients through their journey from referral to diagnosis with empathy.

In this 12-month fixed-term contract, you’ll join our Referral Centre, supporting NHS and private services, ensuring accurate records across systems and delivering an excellent

Qualifications

• Experience in healthcare, GP practice, radiology or diagnostic environment.
• Previous call centre, contact centre or customer service experience.
• Experience scheduling appointments or coordinating patient pathways.

Responsibilities

• Answer patient enquiries by telephone and email with professionalism and empathy.
• Schedule appointments across a range of diagnostic services.
• Review referrals and ensure they are processed accurately.
• Liaise with patients to find appointments that meet their individual needs.
• Work closely with clinical and operational teams to maximise appointment availability.
• Keep patient records accurate and up to date across multiple systems.
• Respond to patient queries and resolve issues wherever possible.
• Support the smooth running of patient pathways from referral through to diagnosis.
• Help deliver an outstanding patient experience every day.

Skills

Communication skills

Customer service

Organisational skills

IT skills

Workload prioritisation

Teamwork

Personal accountability

Healthcare experience

Job description

Medical Imaging Partnership is seeking a dedicated Patient Services Coordinator / Call Handler to be the friendly voice for patients in Crawley. You’ll answer enquiries by phone and email, schedule diagnostic appointments, review referrals, and guide patients through their journey from referral to diagnosis with empathy.

In this 12-month fixed-term contract, you’ll join our Referral Centre, supporting NHS and private services, ensuring accurate records across systems and delivering an excellent