Call Handler / Patient Coordinator

First Recruitment Services Ltd.; Crawley; On-site; GBP 14,000 - 21,000; Full time

Job summary

First Recruitment Services Ltd. in Crawley is seeking a friendly Call Handler to join a busy healthcare team.

You will be the first point of contact for patients, handling calls, booking and updating appointments, and providing accurate information with a patient-focused approach. You'll need excellent communication, a calm manner in a fast-paced environment, good IT skills, and experience with appointment systems.

Qualifications

• Experience in call handling, customer service or administration.
• Excellent communication and telephone manner.
• Strong organisational and time management skills.
• Ability to remain calm and professional in a busy environment.
• Good IT skills; experience using appointment booking systems is desirable.
• Empathetic and patient-focused approach.

Responsibilities

• Answering incoming calls from patients in a professional and compassionate manner.
• Scheduling, amending, and cancelling appointments.
• Handling patient enquiries and providing accurate information.
• Updating patient records and maintaining data accuracy.
• Liaising with healthcare professionals and colleagues to ensure smooth service delivery.
• Managing a high volume of calls while maintaining excellent customer service standards.

Skills

Communication

Time management

Empathy

Telephone manner

Data accuracy

IT skills

Tools

Appointment systems

Job description

Location: Crawley

Salary: £12.71 per hour

Hours: Monday to Friday, with at least one Saturday per month

About the Role

We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently.

Key Responsibilities

• Answering incoming calls from patients in a professional and compassionate manner
• Scheduling, amending, and cancelling appointments
• Handling patient enquiries and providing accurate information
• Updating patient records and maintaining data accuracy
• Liaising with healthcare professionals and colleagues to ensure smooth service delivery
• Managing a high volume of calls while maintaining excellent customer service standards

About You

• Previous experience in a call handling, customer service, or administration role
• Excellent communication and telephone manner
• Strong organisational and time management skills
• Ability to remain calm and professional in a busy environment
• Good IT skills and experience using appointment booking systems is desirable
• Empathetic and patient-focused approach