Call Handler

Confidential; East Midlands; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

No cold calling

Flexible daytime hours

Supportive team

Healthcare experience

Immediate opportunities

Make a difference

Job summary

Confidential in Swadlincote is seeking a Call Handler to provide friendly, empathetic customer service to patients, booking appointments and handling enquiries across phone and digital channels. This role offers flexible daytime hours, no cold calling, and a supportive team.

You will make outbound warm calls to patients awaiting appointments, update records, and work with colleagues to deliver high service standards in a healthcare environment.

Qualifications

• Warm and courteous communication with patients.
• Proficient with basic computer literacy and keyboard skills.
• Good working knowledge of Microsoft Office (Word & Excel).
• Strong listening and problem-solving skills.
• Basic Maths and English skills.

Responsibilities

• Make outbound calls to patients awaiting appointments (warm calls only).
• Book patients into appointments and ensure a smooth customer journey.
• Handle customer queries via telephone, digital channels, and administrative tasks.
• Provide a professional, friendly, and empathetic service at all times.
• Take ownership of customer enquiries and resolve issues efficiently.
• Accurately update and maintain customer records and data.
• Work closely with colleagues to deliver exceptional service standards.

Skills

Customer service

Telephone etiquette

Empathy

Data entry

Microsoft Office

Job description

Call Handler

Swadlincote 12.96 per hour Flexible Monday-Friday Day Shifts

Available shift patterns between the hours of 8am till 6pm you can work 8am till 4.30pm/ 8.30am till 5pm 9am till 5.30pm to 9.30am till 6pm - Simply choose the shift pattern that works best for you

Join a Company That Puts Patients First

Are you passionate about helping people and delivering excellent customer service?

We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.

If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.

What You'll Be Doing

• Making outbound calls to patients awaiting appointments (these are warm calls only; no cold calling involved)
• Booking patients into appointments and ensuring a smooth customer journey
• Handling customer queries via telephone, digital channels, and administrative tasks
• Providing a professional, friendly, and empathetic service at all times
• Taking ownership of customer enquiries and resolving issues efficiently
• Accurately updating and maintaining customer records and data
• Working closely with colleagues to deliver exceptional service standards

What We’re Looking For

• Customer-focused and passionate about helping others
• Confident communicators with an excellent telephone manner
• Empathetic, patient, and professional
• Organised and able to manage multiple tasks effectively
• Comfortable using multiple computer systems
• Positive, reliable, and a strong team player
• Adaptable and eager to learn new skills

Skills & Experience

Essential:

• Good verbal and written communication skills
• Basic computer literacy and keyboard skills
• Good working knowledge of Microsoft Office (Word & Excel)
• Strong listening and problem-solving skills
• Basic Maths and English skills

Desirable:

• Previous customer service experience, either over the phone or face-to-face
• Experience within a contact centre, bookings, administration, or healthcare environment

No formal qualifications are required.

Why Apply?

• No cold calling
• Flexible daytime working hours
• Supportive and friendly team environment
• Opportunity to develop valuable customer service and healthcare experience
• Immediate opportunities available
• Be part of an organisation making a real difference to patients' lives