Patient Care Assistant

CVS Group; Chilton; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading veterinary service provider in the UK is seeking a Veterinary Patient Care Assistant based in Chilton. You will support qualified Vets and Nurses with patient care, including nursing, cleaning, and assisting with treatments. Ideal candidates possess excellent communication and customer service skills, alongside a passion for animal welfare. This full-time role includes various health benefits and generous annual leave.

Benefits

Annual leave entitlement of 5 weeks

Health benefits including private healthcare

Staff discount scheme

Qualifications

• Strong empathy and excellent communication skills required.
• Experience in dealing with the public is essential.
• Experience in a veterinary environment preferred.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses in restraining animals for treatment.
• Clean and maintain the veterinary practice.

Skills

Excellent communication

Customer service

Animal welfare experience

Resilience

Teamwork

Job description

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at Plunketts Veterinary Surgery.

This is a full-time role (40 hours per week) on a fixed term contract ending 30/06/2026.

The role involves working 5 days a week, including every other Saturday with time off in lieu in the week.

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: "CVS Ode to Veterinary Professionals"

About the role:

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you:

• UK National Minimum Wage £20,800 - £25,396
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more! Or, if easier, you can find a full list by clicking the link here: "What We Offer"

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.