Patient Experience & Care Advisor

Optical Express Group; Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

State of the art working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Pension scheme

Friends and family discount

Ongoing training and development

Job summary

Optical Express Group in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor. You will welcome patients, support consultations, perform eye scans, and help complete health questionnaires, guiding patients toward the right optometrist and treatment dates.

The role emphasises excellent customer service, strong organisation, and the ability to meet sales KPIs, with bonus potential and a comprehensive benefits package. This is a full-time position based in Coventry.

Qualifications

• Passion for world-class customer service.
• Strong organisational skills.
• Clear, articulate communication with a diverse range of people.
• Experience working towards sales targets and personal KPI’s.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Assist in patient consultations and health questionnaires.
• Scan patients' eyes using state-of-the-art equipment as part of a full health check.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss finance options and maintain accurate patient records.

Skills

Customer service

Organization

Communication

Sales targets

KPI driven

Job description

Optical Express Group in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor. You will welcome patients, support consultations, perform eye scans, and help complete health questionnaires, guiding patients toward the right optometrist and treatment dates.

The role emphasises excellent customer service, strong organisation, and the ability to meet sales KPIs, with bonus potential and a comprehensive benefits package. This is a full-time position based in Coventry.