Patient Advisor

Optical Express; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days Annual leave

Free optical products

Discounted procedures

Modern working environment

Job summary

Optical Express is seeking a Patient Advisor in Southampton to deliver exceptional patient care and coordinate appointments during and after treatment.

You will interact with patients, assist in consultations, and help manage health questionnaires and records while supporting finance discussions. This role offers a dynamic, patient-focused environment with modern facilities and career development opportunities.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with diverse people.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following treatment.
• Assisting in patient consultations.
• Scanning eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist and scheduling treatment dates.
• Discussing finance options.
• Accurately maintaining patient records.

Job description

Job Title – Patient Advisor

Location – Southampton

Hours – Full-time, 40 hrs per week (must be flexible to work weekends)

Salary – from £27,000 pro rata + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment

• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options

• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• Competitive salary
• 33 days Annual leave*
• Free and discounted optical products/procedures
• Modern working environment with superb technology support
• Genuine investment in your training and career progression