Patient Experience & Sales Advisor — Eye Clinic

Optical Express; Coventry; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Friends & family discount

Training & development opportunities

Job summary

Optical Express in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor who will be the first friendly face for our patients. You will build relationships, assist in consultations, and guide patients through their treatment journey.

You should have a passion for world-class customer service, strong organisational and communication skills, and a track record of meeting sales targets and KPIs. Training and development opportunities are provided.

Qualifications

• Experience providing world-class customer service in a busy clinic or retail setting.
• Strong organisational and time-management abilities.
• Track record of meeting sales targets or KPIs, with a proactive approach to achieving goals.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and guide them through the process.
• Scan patients' eyes using state-of-the-art equipment as part of a health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss available finance options with patients.
• Accurately maintain patient records.

Skills

People skills

Customer service

Communication

Sales targets

Job description

Optical Express in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor who will be the first friendly face for our patients. You will build relationships, assist in consultations, and guide patients through their treatment journey.

You should have a passion for world-class customer service, strong organisational and communication skills, and a track record of meeting sales targets and KPIs. Training and development opportunities are provided.