Patient Care & Sales Advisor (In-Clinic)

OPTICAL EXPRESS; Warmley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Pension scheme

Employee Assistance Programme

Wellbeing support

Job summary

Optical Express is hiring a Patient Advisor to join our clinics in Cheltenham & Worcester. This full-time role (40 hours) involves welcoming patients, supporting consultations, eye scanning, and scheduling treatments with a focus on exceptional customer service.

You will contribute to a high-quality patient experience, with full training provided and a benefits package including generous leave, free eye services, and employee discounts. Join a team dedicated to care and continuous improvement.

Qualifications

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Job description

Optical Express is hiring a Patient Advisor to join our clinics in Cheltenham & Worcester. This full-time role (40 hours) involves welcoming patients, supporting consultations, eye scanning, and scheduling treatments with a focus on exceptional customer service.

You will contribute to a high-quality patient experience, with full training provided and a benefits package including generous leave, free eye services, and employee discounts. Join a team dedicated to care and continuous improvement.