Patient Advisor

Optical Express; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

State-of-the-art environment

33 days leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends & family discounts

Training & development

Wellbeing programme

Job summary

Optical Express is seeking a Patient Advisor to deliver exceptional patient care at our Swansea clinics. You will be the first point of contact, building strong relationships with patients and guiding them through pre- and post-treatment journeys.

In this role you will scan patients’ eyes with cutting-edge equipment, assist with consultations, and help patients understand financing options. A passion for service and KPI-driven mindset will help you thrive in a busy, supportive environment.

Qualifications

• Experience delivering world-class customer service in a healthcare or retail setting.
• Excellent organisational skills with ability to handle multiple tasks.
• Clear communication with a diverse range of patients and colleagues.
• Proven track record of meeting sales targets or personal KPIs.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and guide them through the process.
• Scan patients' eyes using state-of-the-art equipment as part of a health check.
• Help patients complete health questionnaires and enter data accurately.
• Introduce patients to their optometrist and coordinate next steps.
• Schedule treatment dates and discuss available finance options.
• Accurately maintain patient records and documentation.

Skills

World-class customer service

Strong organisational skills

Clear communication with diverse range

Sales targets & KPIs experience

Job description

Hours: Full Time – 40 hours (must be flexible to work Saturdays)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed