Patient Advisor

Optical Express; Truro; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear and sunglasses

Friends and family discount scheme

Ongoing training and development

Job summary

Optical Express in the United Kingdom is seeking a Patient Advisor to deliver a 5-star service, build strong patient relationships, and support ophthalmic teams. This full-time role covers 40 hours weekly, including Saturdays, with comprehensive training provided.

You will perform diagnostic eye scans, relay information to the optometrist, maintain records, arrange finance options, and coordinate consultations and surgeries.

Qualifications

• Excellent written and verbal communication required.
• Experience in customer-facing roles with sales targets is preferred.
• Strong organisational and time-management abilities are essential.
• Ability to work with ophthalmic professionals and patients.
• Willingness to learn and adapt in a healthcare setting.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (training provided).
• Relay patient information to the optometrist for smooth journeys.
• Maintain accurate patient records and data.
• Arrange financing options to suit each patient.
• Schedule consultations and surgeries with optometrists and surgeons.

Skills

Communication skills

Customer service

Sales mindset

Organisational skills

Job description

Hours – Full Time 40 hrs per week (including saturdays)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Salary: from £26,500, plus bonus & benefits, full training will be given

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be self-motivated to work with and without supervision
• Have previous experience working towards sales targets and personal KPI's
• Possess strong organisational skillsBe commercially aware whilst providing world-class customer service