Patient Advisor

Optical Express Group; Stoke-on-Trent; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear andSun

Generous Optical Express friends and

Pension scheme

Employee Assistance Programme

Job summary

Optical Express in Stoke-on-Trent is seeking a Patient Advisor to welcome patients, build relationships and support them through their treatment journey.

You will be the first point of contact, helping with health questionnaires, scheduling treatments, and discussing finance options while maintaining accurate records and delivering outstanding customer service.

Qualifications

• Demonstrated ability to provide world-class customer service.
• Strong organisational and time management skills.
• Excellent verbal and written communication with diverse groups.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and guide them through the process.
• Scan patients' eyes using state-of-the-art equipment as part of a health check.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss finance options and maintain accurate patient records.

Skills

Customer service

Organisational skills

Clear communication

Job description

Job Title: Patient Advisor

Hours: Full Time, 40 hours

Location: Stoke on Trent

Salary: £27,000 + benefits – Full training given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’sAre motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.