Patient Advisor Optical Express

Optical Express Group; Glasgow; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery & Lens Surgery

Free eye tests

Discounted eyewear

Pension scheme

Staff discounts across group products

Job summary

Optical Express Group is seeking a Part-Time Patient Advisor in Shawlands to provide outstanding patient journeys and support to clinicians. You will engage with patients from first contact through post-operative follow-up, delivering high-end service and clear communication about treatment options.

In this role you will handle diagnostic scans, assist with consultations, manage bookings and payments, and contribute to achieving commercial KPIs in a luxury healthcare environment.

Qualifications

• Experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational abilities.
• Proficient with digital and diagnostic technology.
• Experience in healthcare or premium retail is beneficial.
• Strong commercial awareness and customer service focus.

Responsibilities

• Support patients through all steps of the journey from initial contact to aftercare.
• Deliver warm, professional welcomes and manage first impressions.
• Capture diagnostic scans and explain features/benefits of technology.
• Assist in consultations with optometrists or surgeons, in-clinic or virtual.
• Close consultation, schedule surgery and aftercare, manage bookings and payments.
• Meet and strive to exceed personal KPIs.

Skills

Patient-facing

Communication skills

Attention to detail

Digital diagnostics

Healthcare/retail experience

Commercial awareness

Job description

Job Title – Patient Advisor

Hours: Part-Time ( 24 Hours, 3 days must be available Monday – Saturday)

Salary: £12.71 per hour

Location: Shawlands

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our (name of clinic). This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave *
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Discounts on other group company products and procedures
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Workplace Pension scheme