Patient Advisor

Optical Express; Southampton; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Family discount scheme

Training and development opportunities

Wellbeing support

Employee Assistance Programme

Job summary

Optical Express in Southampton is hiring a Patient Advisor to welcome patients and support their journey from entry to treatment. You will engage with patients, perform eye scans, help with questionnaires and scheduling, and introduce them to their optometrist. A strong focus on service and accuracy is essential.

The role is full-time, entails 40 hours per week with weekend flexibility, and offers a benefits package including generous leave and eyewear discounts.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with diverse people.
• Self-motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Assist in patient consultations.
• Scan patients' eyes using state-of-the-art equipment as part of a health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Accurately maintain patient records.

Skills

Customer service

Organisational skills

Clear communication

Motivated

Job description

Hours - Full-time, 40 hrs per week (must be flexible to work weekends)

Salary - from £27,000 pro rata + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

If you believe you have the right skills and attributes for this role, we would love to hear from you.