Patient Advisor

Optical Express; Dunfermline; On-site; GBP 22,860 - 27,940; Part time

Benefits offered by this job

Industry-leading salary

29 days annual leave

Free Laser Eye Surgery

Discounted eye wear

Ongoing training opportunities

Job summary

A leading optical care provider in Dunfermline is seeking a Patient Advisor to provide exceptional service to patients. Responsibilities include building relationships, performing eye scans, and scheduling consultations. The ideal candidate will possess strong communication and organizational skills. This part-time position offers a competitive salary and flexible hours.

Qualifications

• Driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Self-motivated to work with and without supervision.
• Strong organizational skills.
• Commercially aware while providing customer service.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (training provided).
• Relay patient information to the optometrist.
• Maintain patient records with accurate information.
• Arrange affordable finance options.
• Schedule patients’ consultations and surgeries.

Skills

Communication skills

Organizational skills

Customer service

Job description

Overview

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

Role and Responsibilities

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

Candidate Profile

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you

Job Details

• Seniority level: Not Applicable
• Employment type: Part-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

Hours – Part Time - 16 hours (Must be flexible to work weekends)

Salary - £25,400 pro rata plus bonus

Base pay range

Direct message the job poster from Optical Express

Edinburgh, Scotland, United Kingdom 2 days ago

Additional location updates may apply as shown in the original listing.