Patient Advisor

OPTICAL EXPRESS; Dudley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading eye care provider is seeking a full-time Patient Advisor in Dudley. The role involves building relationships with patients and ensuring outstanding service by assisting in consultations and health checks. Ideal candidates should have strong organizational skills, be passionate about customer service, and communicate clearly with diverse individuals. Benefits include modern working environments, 29 days annual leave, and ongoing training opportunities. It's a rewarding career that focuses on exceptional patient care.

Benefits

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount scheme

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills.
• Ability to communicate clearly and articulately.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations.
• Scan patients' eyes as part of a full health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain patient records accurately.

Skills

Customer service

Organizational skills

Clear communication

Sales targets

Motivation

Job description

Job Title - Patient Advisor

Hours: Full Time - 40 hours (must be flexible to work weekends)

Salary: From £26,000 per annum + Bonus

Location: Dudley with occasional cover at Wolverhampton Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world‑class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.