Patient Advisor

Optical Express; Birmingham; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

33 days annual leave

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted prescription eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers & rewards

Employee Assistance Programme

Descrizione del lavoro

Optical Express in Birmingham is seeking a Patient Advisor to deliver excellent patient care and a five-star service. You will help patients feel comfortable, communicate clearly with ophthalmic professionals, and support the patient journey from consultation to post-treatment follow-up.

The role includes building patient relationships, performing diagnostic eye scans (training provided), relaying information to optometrists, managing patient records, arranging finance options, and scheduling

Competenze

• Excellent written and verbal communication skills.
• Self-motivated to work with or without supervision.
• Strong organisational skills and attention to detail.
• Commercial awareness while delivering world-class customer service.
• Driven and passionate with a willingness to succeed.

Mansioni

• Building a strong relationship with our patients.
• Performing diagnostic eye scans (full training provided).
• Relaying patient information to the optometrist to ensure a smooth patient journey.
• Maintaining patient records with accurate and up-to-date information.
• Arranging finance options to suit each patient.
• Scheduling consultations and surgeries with our optometrists and surgeons.

Conoscenze

Communication skills

Customer service

Organisation

Self-motivation

Ambition to succeed

Descrizione del lavoro

Hours: Full time, 40 hours (must be happy to work weekends)

Salary - £27,000 per annum + bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike

.Working in our Birmingham clinic, your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension Scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support