Patient Advisor Optical Express

Optical Express Group; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Training and development

Job summary

Optical Express Group is seeking a Patient Advisor in Chelmsford to deliver a 5-star level of service. You will engage with patients, coordinate with ophthalmic staff and manage records while undergoing full training.

The role emphasizes communication, care, and accurate information flow throughout visits and procedures. You will be part of a team focused on patient comfort and excellence, with a competitive salary, training, and benefits including leave, eye care, and staff discounts.

Qualifications

• Excellent written and verbal communication skills.
• Experience delivering high-quality customer service.
• Ability to build rapport with patients and ophthalmic professionals.
• Strong organisational and time-management abilities.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (training provided).
• Relay patient information to the optometrist for a smooth journey.
• Maintain accurate and up-to-date patient records.
• Arrange finance options tailored to each patient.
• Schedule consultations and surgeries with clinicians.

Skills

Communication

Customer service

Negotiation

Teamwork

Job description

Job Title – Patient Advisor

Location – Chelmsford

Hours – Full time, 40 hours per week

Salary – £27,000 per annum, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service