Patient Advisor Optical Express

Optical Express Group; Birmingham; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave*

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eye wear and S

Generous Optical Express friends and

Ongoing training and development

Pension scheme

Access to exclusive offers, discounts

Job summary

Optical Express in Birmingham is seeking a Patient Advisor to be the first point of contact for patients pursuing laser eye and cataract procedures. You will build relationships, coordinate consultations and treatment scheduling, and guide patients through pre- and post-care communications.

The role involves diagnostic scans, health questionnaires, and introducing patients to their optometrist, with weekend/evening flexibility and a strong focus on exceptional patient service.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient record

Job description

Job Title – Patient Advisor

Location: Birmingham

Work Schedule – Both Full and Part time, available (must be flexible to work weekends and evenings)

Salary: £27,000 per annum

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

Our Patient Advisor’s are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient record

It’s our Patient Advisor’s who make our patients feel like a superstar from the moment they enter our clinics.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.