Patient Access & Registration Specialist

Team Member Services; Dundee; On-site; GBP 16,000 - 26,000; Full time

Job summary

AdventHealth in Florida is seeking a dedicated Guest Services Associate to join our patient access team. You will welcome patients, verify demographics, insurance details, and help with billing information to ensure accurate registrations.

You will collaborate with clinical partners to maintain smooth operations, educate patients on portal usage, and support timely discharges while upholding exceptional service standards.

Qualifications

• Associate degree or higher in health services administration or related field preferred.
• High school diploma or equivalent required.
• Experience in medical office/customer service preferred.
• Knowledge of medical terminology, coding, and charge entry helpful.

Responsibilities

• Answer incoming calls and direct inquiries.
• Register patients and verify demographics, insurance, and billing information.
• Facilitate discharge and maximize reimbursement.
• Educate patients about test locations and portal use.

Skills

Customer service

Medical terminology

Billing & payments

Education

Associate degree or higher

High school diploma or equivalent

Job description

AdventHealth in Florida is seeking a dedicated Guest Services Associate to join our patient access team. You will welcome patients, verify demographics, insurance details, and help with billing information to ensure accurate registrations.

You will collaborate with clinical partners to maintain smooth operations, educate patients on portal usage, and support timely discharges while upholding exceptional service standards.