Patient Service Associate

JOBSTUDIO PTE. LTD.; Penarth, High Street; On-site; GBP 24,000 - 32,000; Full time

Job summary

JobStudio Pte Ltd is seeking a front desk and admissions assistant to support patient flow in a hospital setting. You will handle registration, appointments, billing inquiries, and general administrative tasks, ensuring smooth daily operations.

Join a team focused on accurate data handling, courteous patient service, and collaboration with clinical and finance departments to resolve issues efficiently.

Qualifications

• Minimum O Level or equivalent.

Responsibilities

• Register and update patient details in the hospital system.
• Process outpatient appointments, admissions, discharges, and transfers.
• Verify subsidies, insurance, and financial assistance eligibility.
• Assist at the front desk: enquiries by counter, phone, or digital channels.
• Guide patients on clinic processes and waiting times.
• Manage queues and ensure smooth patient flow across service areas.
• Prepare and explain bills, including MediShield Life and Medisave.
• Process payments and resolve basic billing discrepancies.
• Liaise with finance on complex billing matters.
• Maintain accurate records in hospital management systems.
• Coordinate with clinical teams for daily operations.
• Support general administrative tasks as required.

Education

Minimum O Level

Job description

Key Responsibilities

Patient Registration & Admissions

• Register and update patient particulars accurately in the hospital system
• Process outpatient appointments, admissions, discharges, and transfers
• Verify patient eligibility for subsidies, insurance, and financial assistance schemes

Counter & Front Desk Operations

• Attend to patient and visitor enquiries at the counter, phone, or via digital channels
• Guide patients on clinic processes, waiting times, and next steps
• Manage queue systems and ensure smooth patient flow across service areas

Billing & Payment

• Prepare and explain bills to patients, including MediShield Life, Medisave, and insurance claims
• Process payments and handle basic billing discrepancies
• Liaise with finance teams on complex billing matters

Administrative & Support Duties

• Maintain accurate records and update patient data in hospital management systems
• Coordinate with clinical teams to support smooth daily operations
• Assist with general administrative tasks and ad-hoc duties as assigned

Job Requirements

• Minimum O Level

JobStudio Pte Ltd

EA License No: 10C4754

EA Personnel: Pearly Poh

EA Personnel Reg No: R2089904