Patient Access & Scheduling Specialist II

University of Rochester; Brighton; On-site; GBP 20,000 - 27,000; Full time

Job summary

University of Rochester Medical Center is seeking a patient access specialist to provide communication support services, handle scheduling, registration, and information services for UR Medicine patients and affiliates. You will navigate confidential information, use electronic medical records, and escalate issues as needed; strong adherence to protocols and privacy is required.

This full-time, on-site role at the Brighton location handles high volumes, outbound communications, and strives for

Responsibilities

• Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University.
• Collects, assesses, submits, processes and updates sensitive and confidential information.
• Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

Job description

University of Rochester Medical Center is seeking a patient access specialist to provide communication support services, handle scheduling, registration, and information services for UR Medicine patients and affiliates. You will navigate confidential information, use electronic medical records, and escalate issues as needed; strong adherence to protocols and privacy is required.

This full-time, on-site role at the Brighton location handles high volumes, outbound communications, and strives for