Patient Access Coordinator - Front Desk & Scheduling

Nhs View All Jobs; North End; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

NHS pension

Free on-site parking

Job summary

NHS is seeking a reception/administrative assistant to support a multidisciplinary team across two sites, Downham Market and Marham. Responsibilities include greeting patients, managing the appointment system, processing registrations, and acting as the central point of contact for patients and external agencies.

A friendly, supportive NHS work environment is offered. Key duties include handling phone calls, signposting patients, data entry for registrations, and assisting clinical staff as

Qualifications

• Experience of working with the general public.
• Excellent written and oral communication skills.
• Ability to work as a team and autonomously.
• Polite and cooperative demeanor.

Responsibilities

• Greet and direct patients and manage reception duties.
• Handle appointment system, booking and processing information.
• Act as central contact point for patients and liaise with clinical team and external services.
• Process emails, faxes and information requests; maintain patient records.

Skills

Public interaction

Communication skills

Teamwork & autonomy

Polite & cooperative

Job description

NHS is seeking a reception/administrative assistant to support a multidisciplinary team across two sites, Downham Market and Marham. Responsibilities include greeting patients, managing the appointment system, processing registrations, and acting as the central point of contact for patients and external agencies.

A friendly, supportive NHS work environment is offered. Key duties include handling phone calls, signposting patients, data entry for registrations, and assisting clinical staff as