Patient Care Receptionist - Fast-Paced Medical Office

NHS Jobs; Leabrooks; On-site; GBP 16,000 - 21,000; Part time

Job summary

NHS Jobs is seeking a friendly receptionist for a general practice in England. The role focuses on greeting patients, coordinating appointments, handling inquiries and ensuring smooth daily administrative operations.

You will work as part of a clinical team, supporting doctors and staff, processing messages, updating records, and maintaining confidentiality in line with health service policies.

Responsibilities

• At the start of the day, open up the surgery and prepare for morning surgery.
• Pass any messages on as necessary.
• Ensure the security of the premises before leaving.
• Arrange patient appointment times, and record patient arrivals on the Practice computer system.
• Receive and note messages by telephone, record requests for home visits and other services provided by the Practice.
• Ensure messages are appropriately passed via the SystmOne appointment system to the relevant person.
• Answer patient queries both in person and over the telephone, including results of investigations, hospital appointments and give advice on administrative matters.
• Refer to other members of the Practice Team where appropriate.
• Ensure accurate and detailed information is given when accepting new patients, inform them of the way the Practice functions and issue them with a Practice Leaflet.
• Prepare repeat prescriptions on computer in readiness for the doctors authorisation and signature.
• Review need for follow-up according to Practice protocols and action as needed.
• Organise prescriptions for collection or post.
• Provide assistance in separately designated hours with prescription related queries, where possible actioning repeats in line with agreed protocols, ensuring patients are called for review as necessary.
• Check the action lists from doctors concerning pathology results and communicate these to patients by phone or letter.
• Ensure the Task list is actioned in a timely and effective manner.
• Liaise effectively with doctors, nurses and other Practice staff including attached professional staff such as midwives, district nurses and health visitors, other external agencies such as the hospitals, chemists, social services, to ensure relevant information is passed on appropriately.
• In collaboration with your reception supervisor, ensure responsibility to provide reception cover when a team member is on annual leave or to cover sickness.

Job description

NHS Jobs is seeking a friendly receptionist for a general practice in England. The role focuses on greeting patients, coordinating appointments, handling inquiries and ensuring smooth daily administrative operations.

You will work as part of a clinical team, supporting doctors and staff, processing messages, updating records, and maintaining confidentiality in line with health service policies.